788game FAQ — All Your Questions, Answered

You must be at least 18 years old. You need an active Pakistani mobile number, a valid email address, and a basic password. 788game operates a one-account-per-person policy — registering multiple accounts is a violation of our terms and will result in all associated accounts being permanently closed.

On the Login page, click "Forgot your password?" Enter your registered mobile number and an OTP will be sent by SMS. Enter the OTP on the next screen, then set a new password. If your registered mobile number is no longer active, contact 788game live chat support with your full name and CNIC details for assisted account recovery.

Yes. Log in to your 788game account, go to Account Settings → Personal Details, and request the update. Changing your mobile number requires identity verification via CNIC. The change is processed within 24 hours and you'll receive confirmation via both the old and new contact details where possible.

No. 788game enforces a strict one-account-per-person policy. If duplicate accounts are detected — whether via the same payment method, device, or CNIC — all accounts will be closed and any associated balances forfeited. If you've lost access to an existing account, use the password reset feature or contact support rather than registering again.

KYC verification is required before your first withdrawal is processed, or when your cumulative deposits exceed a certain threshold. You will be asked to upload a photo of your CNIC (front and back) and a selfie. Verification typically takes 24–48 hours. Your account remains active for deposits and betting while verification is pending.

Contact 788game live chat or email support@788game.biz with the subject "Account Closure Request." Our team will confirm your identity and process the closure. Any remaining real-money balance will be refunded to your registered payment method after verification. Note that self-exclusion (under Responsible Gaming) is different from account closure — self-exclusion is a temporary block; closure is permanent.

Accounts can be suspended for: multiple failed login attempts, a pending KYC request, suspicious activity flagged by our fraud detection system, a self-exclusion request, or a terms violation. Contact 788game live chat support immediately — provide your registered mobile number and our team will explain the reason and the steps to resolve it.

Yes — the 788game website is fully mobile-optimised and works on any smartphone browser. Open 788game.biz in Chrome or Safari, tap Login, enter your mobile number and password (or request an OTP), and you're in. You can also save 788game.biz to your home screen for one-tap access. A dedicated app may also be available — check your account dashboard for the download link.

OTP (One-Time Password) login is an alternative to entering your password. On the login page, switch to the "OTP Login" tab. Enter your registered mobile number and tap "Send OTP." A 6-digit code will arrive by SMS within seconds. Enter the code to log in. The OTP expires after 10 minutes. This method is useful when logging in on a new device or if you've forgotten your password.

Log in to your 788game account and navigate to the Deposit section. Choose your preferred payment method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard. Enter the amount (minimum Rs 500) and follow the on-screen instructions. Wallet deposits (Easypaisa/JazzCash) are typically processed within seconds. Bank IBFT and card deposits may take up to 30 minutes.

The minimum deposit at 788game is Rs 500. This applies across all payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and card. There is no maximum deposit limit in general, though your wallet provider or bank may have their own daily transaction limits that apply independently.

No — 788game charges zero fees on deposits. The amount you deposit is the amount that arrives in your 788game balance. Some payment providers (particularly banks) may apply their own transaction charges on their end — check with your bank or wallet provider if you're unsure. 788game does not add any markup or processing fee of its own.

Easypaisa and JazzCash deposits are normally instant. Bank IBFT and card deposits can take up to 30 minutes. If your balance hasn't updated after 30 minutes, first check your transaction history in your wallet or bank app to confirm the payment was sent. If it was sent, contact 788game live chat and share your transaction reference number. Our team will manually verify and credit the deposit within minutes.

In your 788game account Deposit section, select Easypaisa. A mobile number and reference code will be displayed. Open your Easypaisa app, go to Send Money, enter the 788game Easypaisa number, use the reference code as the transaction note, and confirm the payment using your Easypaisa PIN. Your 788game balance updates within seconds. Always use the exact account number and reference shown — they change per transaction.

In the Deposit section, select JazzCash. Follow the on-screen instructions to send your deposit amount to the specified JazzCash number using your JazzCash app or by dialling *786#. Include the reference code provided exactly as shown. JazzCash deposits at 788game are typically credited within 30 seconds to 2 minutes. Keep your JazzCash payment confirmation in case you need to raise a query.

Bank IBFT deposits at 788game generally take between 15 to 30 minutes during business hours. Transfers made late at night or over a weekend may take slightly longer depending on your bank's processing schedule. Once the transfer is received on our end, your balance is updated automatically. Contact support if your balance hasn't updated after 60 minutes.

Yes — all 788game accounts for Pakistani players are denominated in PKR (Pakistani Rupees). There is no currency conversion. Every deposit, balance, bet, and withdrawal is displayed and processed in PKR. You will never be charged a foreign exchange fee when using 788game with standard Pakistani payment methods.

Log in, go to the Withdrawal section, select your payment method (Easypaisa, JazzCash, NayaPay, SadaPay, or bank IBFT), enter the amount, confirm your payment details, and submit. Withdrawal requests are reviewed by our team and typically processed within 30 minutes for wallet methods and within 24 hours for bank transfers. Your KYC must be verified before the first withdrawal is processed.

The minimum withdrawal at 788game is Rs 1,000. There is no cap on the maximum withdrawal amount for standard accounts, though VIP members enjoy higher single-transaction withdrawal limits depending on their tier. Large withdrawals may require additional identity verification before processing.

Easypaisa and JazzCash withdrawals are typically processed within 30 minutes of approval. NayaPay and SadaPay are similarly fast. Bank IBFT withdrawals take 1–24 hours depending on your bank. Card withdrawals (Visa/Mastercard) can take 2–5 business days depending on the issuing bank. VIP members receive priority withdrawal processing, which can reduce these times significantly.

Withdrawals can be declined for several reasons: pending KYC verification, active bonus wagering requirements not yet met, the withdrawal payment method not matching your deposit method, incorrect account details, or a security review triggered by unusual account activity. Check your email and SMS for a specific reason, or contact 788game live chat for a full explanation and next steps.

Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements specified for each bonus. Your 788game account shows a separate "Bonus Balance" and "Real Balance." Only funds in your Real Balance are available for withdrawal. Check the Promotions page for the specific wagering requirements attached to each current offer.

788game does not charge withdrawal fees. The amount you request is the amount you receive. However, some banks or wallet providers may deduct their own processing fee on incoming transfers — this is outside 788game's control. To avoid this entirely, use Easypaisa or JazzCash which typically have no incoming transfer fees for personal accounts.

Before your first withdrawal is processed, you need to complete KYC verification. You'll be asked to upload a clear photo of your CNIC (front and back) and a selfie holding your CNIC. Verification takes 24–48 hours. Once verified, subsequent withdrawals do not require repeated document submission unless your account details change significantly.

The welcome bonus is automatically credited to your account when you make your first deposit of Rs 500 or more. No promo code is required and no manual claim is needed. Simply register, deposit, and the bonus appears in your Bonus Balance instantly. Full terms including wagering requirements are on the Promotions page.

A wagering requirement (also called a rollover) means you need to bet the bonus amount a certain number of times before you can withdraw the winnings. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to place Rs 20,000 worth of qualifying bets. Your bonus wallet tracks your progress automatically. Casino slots and Andar Bahar typically contribute 100% toward wagering; some table games may contribute less.

Each bonus has a time limit specified in its terms — typically 7 to 30 days from the date the bonus is credited. The exact expiry date is shown in your Bonus section after login. Bonuses that expire before the wagering requirement is met are removed from your account automatically. Check the Promotions page for the specific T&C of each current offer.

Yes. In addition to the welcome bonus, 788game regularly offers reload bonuses, weekly cashback on losses, free bet credits, and special promotions during PSL season and major Pakistan cricket events. Promotions are updated regularly — visit the Promotions page after logging in to see what's currently available for your account tier.

Promo codes can be entered in the "Promo Code" field on the registration form before you create your account. Existing members can enter a promo code in Account Settings → Promotions → Redeem Code. Note that most 788game welcome bonuses are applied automatically without requiring a code — check the specific promotion's terms before attempting to enter one.

No — the welcome bonus is available to each new member once only. It is tied to your registration, mobile number, payment method, and device. Attempting to claim the welcome bonus multiple times via duplicate accounts is a terms violation and will result in all associated accounts being closed and balances forfeited. There are plenty of ongoing promotions for existing members — check the Promotions page regularly.

Yes. If you prefer to play without a bonus (for example, to have unrestricted access to your deposit for immediate withdrawal), you can decline the bonus before accepting it or contact support immediately after it is credited. Once wagering has begun on a bonus, it cannot be removed without forfeiting the bonus amount. Contact 788game live chat before you start playing if you'd like a bonus removed.

788game covers PSL, Pakistan international matches (Tests, ODIs, T20Is), IPL, Big Bash, The Hundred, and all major ICC tournaments. Betting markets include match winner, top batsman, top bowler, total runs per over, next wicket method, session betting, and many live in-play markets that update ball by ball. Visit PSL Betting for the dedicated Pakistan cricket section.

Live betting (also called in-play betting) lets you place bets while a cricket match is in progress. Odds update in real time based on the current match situation — after each ball if needed. To place a live bet, go to the Sports section, select the live match, choose your market, and submit your bet. Acceptance is near-instant. Markets may be briefly suspended during wickets or at the end of an over while odds are recalculated.

Visit the Live Cricket Score section of 788game for real-time ball-by-ball updates on all active matches. Scores update live and show wickets, runs per over, partnership data, and match status. You don't even need to be logged in to view live scores — they're accessible to everyone visiting 788game.biz.

If a cricket match is abandoned without a result being declared, all pre-match bets are voided and your stake is returned to your account. For matches that reach a D/L result, bets are settled on the official result as declared by the umpires. In-play bets placed before the suspension point follow the same void/settlement rules as detailed in the 788game Sports Betting Terms.

The minimum single cricket bet at 788game is Rs 100. For accumulator (combo) bets, the minimum stake per selection is Rs 50. Maximum bet limits vary by market and event and are shown on the bet slip before you confirm your wager. VIP members typically have higher maximum bet limits than standard accounts.

788game displays odds in decimal format by default (e.g., 1.85 means a Rs 100 bet returns Rs 185 including your stake — Rs 85 profit). You can switch to fractional or Malaysian odds in your account settings if you prefer a different format. All potential returns are shown on the bet slip before you confirm, so there's no confusion about how much you stand to win.

Cricket bets are typically settled within 30 minutes of the official match result being confirmed. Live bets on specific events (next wicket, over total) are settled as soon as the outcome is determined — usually within minutes of the event occurring. If a bet is taking unusually long to settle, contact 788game support with your bet ID for a status update.

788game offers a full range of casino games — Andar Bahar, Teen Patti, Baccarat, Blackjack, Roulette, Poker variants, crash games, and hundreds of slots from leading providers. Live dealer tables are available 24/7 with real dealers. Visit Online Casino for the full game library, or Andar Bahar and Card Games for dedicated sections.

Live dealer games are streamed in real time from a studio with a human dealer operating the cards or wheel. You join a virtual table, place your bet using your account balance, and interact with the dealer and other players through the game interface. Results are determined by real cards or a real roulette wheel — not a random number generator. An internet connection of at least 4G is recommended for smooth streaming.

Yes. All RNG (random number generator) casino games at 788game are provided by certified third-party game providers whose RNG systems are independently audited for fairness and randomness. The RTP (return to player) percentage for each game is published in the game information section. Live dealer games use physical cards and wheels — there is no RNG component in live games.

Andar Bahar is one of the simplest card games — a single card (the joker) is placed face-up and you bet on whether the next matching card will appear on the Andar (left) side or the Bahar (right) side. Cards are dealt alternately until a match appears. Andar pays slightly less than Bahar because statistically more matches fall on the Andar side. Visit the Andar Bahar page for full rules and beginner tips.

If your connection drops during an RNG game, the round is completed automatically based on the game's internal state and the result is recorded in your bet history. For live dealer games, most tables have a reconnect window — rejoin within a set time and your bet is carried through. If you believe a disconnection affected your game outcome unfairly, contact support with the game round ID from your bet history.

Many RNG slots and table games at 788game offer a demo or free-play mode that lets you try the game without wagering real money. Look for the "Demo" or "Try for Free" button on the game thumbnail in the casino lobby. Live dealer games and crash games typically do not have a free-play mode as they require a live environment. Demo play winnings cannot be withdrawn — they are for practice only.

Every 788game member is automatically enrolled in the VIP Club at Level 1 upon registration. As you place bets, you earn loyalty points. Points accumulate and push you up through VIP tiers — unlocking increasing cashback rates, higher withdrawal limits, priority support, and exclusive promotions at each level. Visit VIP Club for the full tier breakdown and reward details.

Loyalty points are earned on every settled bet — sports, casino, live dealer, and card games all contribute. The number of points per Rs wagered varies by game type (sports bets typically earn fewer points per rupee than casino games). Your current points balance and progress to the next tier are visible in the VIP Dashboard after login.

VIP tiers at 788game are evaluated on a rolling basis — typically monthly or quarterly. If your activity drops significantly below the minimum required for your current tier, you may be moved down one tier. You will always be notified in advance if a tier review is upcoming. Detailed maintenance requirements for each tier are listed on the VIP Club page.

Higher VIP tiers at 788game unlock: increased cashback percentages on losses, higher single-transaction withdrawal limits, priority withdrawal processing, a dedicated account manager for top-tier members, exclusive monthly reload offers, invitations to private tournaments, and early access to new games and features. The full reward matrix is on the VIP Club page.

VIP points primarily serve as your progress metric toward the next tier — they determine your current VIP level. At certain milestones, points can also be exchanged for bonus credits via the VIP Dashboard (Redeem Points section). The conversion rate and minimum redemption amount are shown in your dashboard. Points expire after 90 days of account inactivity.

Log in, go to Account Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly, or monthly deposit limit. Reductions take effect immediately. Increasing a limit takes 24 hours to apply — this cooling-off period exists to protect you from impulsive decisions during play. You can set a limit before making your very first deposit — we strongly recommend this for all new members.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period — 6 months, 1 year, 5 years, or permanent. Confirm the exclusion. It is applied immediately and cannot be reversed during the exclusion period, by you or by support. If you can't access your account to self-exclude, contact 788game live chat immediately — exclusions can be applied without login in urgent cases. Read more on the Responsible Gaming page.

A cooling-off period is a temporary account suspension you can activate yourself — choose 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, you cannot log in, deposit, or place bets. Your balance is preserved. No promotional communications will be sent during this period. It is available in Account Settings → Responsible Gaming and takes effect immediately.

If gaming is causing you stress, financial difficulty, or affecting your relationships, please act now. First, use the self-exclusion or cooling-off tool in your account — it takes under a minute and blocks access immediately. Second, contact 788game live chat — our responsible gaming team will speak with you confidentially and without judgement. Third, speak to a trusted family member or friend. The Responsible Gaming page has a full self-assessment tool and detailed guidance.

788game enforces an absolute 18+ policy. Age is verified during registration and again during KYC before any withdrawal is processed. Any account found to belong to a person under 18 is closed immediately with all balances frozen. If you share a device with younger family members, use the account PIN feature to prevent unauthorised access and always log out after your session.

Reality checks are periodic on-screen notifications that remind you how long you've been playing and how much you've wagered. You can set them to appear every 30, 60, or 90 minutes. Session time limits automatically log you out after a set duration. Both tools are configurable in Account Settings → Responsible Gaming and are designed to prevent unintentional extended sessions — particularly late at night.